You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, but you may return it following our standard return policy after receiving the item.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend submitting cancellation requests during our business hours (Monday to Friday, 9:00 AM to 5:00 PM EST) for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the actual return shipping cost from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact us with your order number and payment details.
For payments made via PayPal, we recommend checking your PayPal account balance before contacting us, as refunds often appear there immediately. If there's any discrepancy or delay in your refund processing, our customer service team will investigate and provide you with a resolution within 3-5 business days.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Address: 64 Church Street, Hardwick, MA
E-Mail: [email protected]
Phone: +1 445 563 4067
Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.
